Thank you
January 2022
Hello to all of our clients at Catskill Animal Hospital:
As we move into the new year, we wanted to take a moment to express our appreciation for the many thoughtful and considerate clients we see. We know that many of you are as weary of the pandemic as we are, and we want you to know how much we appreciate a kind word or smile or thank you when you bring your pets to visit us. It means the world to our team when we are able to provide you with great care for your four legged family members and we know our service is valued.
We have been very challenged with this latest outbreak to maintain staff levels and meet the needs of our community. We will continue curbside intake at our hospital for the foreseeable future. While we know this can be very frustrating, our primary goal at this time is to keep our team healthy and safe so they can continue to
provide service to the community. We will be able to have clients participate more fully in the exam experience when weather permits by sitting at the outside door to the exam room—this will help facilitate communication. We appreciate your patience and cooperation in helping to keep our team safe and healthy.
One of the sad notes of this past year has been the increased number of clients who engage in inappropriate or abusive behaviors towards our team members. We will remind you that we will not tolerate disrespectful or aggressive behaviors and will terminate our relationship with you should that occur. We hope that we do not have any further experiences of this kind as we move into 2022.
We are moving hopefully into the coming year and looking forward to seeing you at our hospital-again, our many thanks to all of you who have supported this hard working team!
Hello to all of our clients at Catskill Animal Hospital:
As we move into the new year, we wanted to take a moment to express our appreciation for the many thoughtful and considerate clients we see. We know that many of you are as weary of the pandemic as we are, and we want you to know how much we appreciate a kind word or smile or thank you when you bring your pets to visit us. It means the world to our team when we are able to provide you with great care for your four legged family members and we know our service is valued.
We have been very challenged with this latest outbreak to maintain staff levels and meet the needs of our community. We will continue curbside intake at our hospital for the foreseeable future. While we know this can be very frustrating, our primary goal at this time is to keep our team healthy and safe so they can continue to
provide service to the community. We will be able to have clients participate more fully in the exam experience when weather permits by sitting at the outside door to the exam room—this will help facilitate communication. We appreciate your patience and cooperation in helping to keep our team safe and healthy.
One of the sad notes of this past year has been the increased number of clients who engage in inappropriate or abusive behaviors towards our team members. We will remind you that we will not tolerate disrespectful or aggressive behaviors and will terminate our relationship with you should that occur. We hope that we do not have any further experiences of this kind as we move into 2022.
We are moving hopefully into the coming year and looking forward to seeing you at our hospital-again, our many thanks to all of you who have supported this hard working team!
